Roles & Responsibilities

Pick Network Pte Ltd is looking for an System Support Specialist to join the team. 

Pick Network Pte Ltd is a wholly-owned subsidiary company of Infocomm Media Development Authority (IMDA) to deploy parcel locker in public spaces and operate the nationwide parcel locker network. The network will deliver convenience and choice to consumers and businesses and aid in the transformation of Singapore’s urban logistics ecosystem.

System Support Specialist

Responsibilities include:

  • Responsible for the setup, configuration, maintenance, hardening and supporting (day-to-day) operation of IT Infrastructure (Servers, Network, Firewall, Router, Switches, VPN, DNS, Domain, Telephony, etc.) and Applications.
  • Monitor and ensure the uptime, performance and security of the IT Infrastructure and Application systems
  • Maintain backup including system backup, application backup, etc.
  • Analyse, isolate and resolve both network and physical issues timely; make recommendations for future upgrades
  • Manage projects, includes co-ordinating with vendors, conduct system acceptance test and service provisioning/migration.
  • Develop technical documentation and SOP procedures
  • Purchase, install, update and troubleshoot of various compatible PC, software packages, operating systems (Windows 10), drivers, patches and antivirus packages.
  • Provide support through onsite or remote troubleshooting including end users.
  • Assist operation and customer service teams on issues reported.
  • Support business continuity initiatives and audits.


  • Background in Information Technology IT/ Telecommunication / Computer Engineering or related
  • Min 3 years of expertise in implementation / administering system and IT infrastructure.
  • Good communication skills, and is able to work both independently and together with a team
  • Diligent and careful when performing tasks at hand
  • Able to work on an on-call basis (after office hours and weekend activation)
  • Knowledge in cloud technologies like AWS and Azure are advantages.
  • Experience with Powershell / Shell / Python scripting will be an advantage

Position will commensurate with experience.

Only short-listed candidates will be notified.


Employment Type: Contract
Seniority Level: Executive
Job Categories: Information Technology, Public / Civil Service
Salary: Salary undisclosed
Posted on:19 Aug 2020
Closed on: 01 Sep 2020

Posted in Executive, Information Technology, Job Posts, Public / Civil Service on Aug 19, 2020